If you’ve never been in an accident before, then you should thank your lucky stars (and insurance rates). However, if you do incidentally get into your first car accident with a rental car, here are the most important things to do:
Make sure any involved parties are ok. Any injuries should be taken care of ASAP.
Call the police and/or ambulance (if necessary), and then call the car rental agency. Be as cooperative as possible. The car rental agency will have its own policies regarding accidents.
Exchange information with the affected parties.
Try to record everything on the scene. Your notes should include details of the accident, identification of the autos and people involved, and the names and badge numbers of all emergency personnel. Take pictures if possible. If you are on vacation, you will probably have a camera handy already.
File an accident report with the police, and report the claim to your own credit card company or insurance company.
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